Travel26 (“we”, “us”) plans and sells tours from our office at 26 Harbour Street, Sydney NSW 2000. This policy explains what personal information we collect through this website and our bookings, why we need it, and the choices you have.
1. What we collect
- When you book: the lead traveler’s name, email, phone, country and date of birth, and the names of everyone traveling.
- Before you travel: passport details, dietary needs, medical information you choose to share, emergency contacts and your insurance policy.
- When you contact us or subscribe: your name, email and anything you write in your message.
- When you use the site: your IP address, browser and the pages you visit, collected by cookies (see below).
2. How we use it
We use your information to arrange and run your trip, take payments, send booking confirmations and reminders, answer your questions and keep you safe while traveling. With your consent, we also send our newsletter; every email has an unsubscribe link.
3. Who we share it with
We share only what each supplier needs to deliver your trip:
- hotels, local guides, transport companies and airlines on your itinerary;
- our payment provider, to process your payments;
- insurers or emergency services, if you need help while traveling.
Some suppliers are outside your country, so your details may travel with you. We never sell your personal information.
4. Payments
Card details are entered directly into our payment provider’s secure form. We receive confirmation that a payment was made, but we never see or store your full card number.
5. Cookies and embedded content
We use essential cookies to keep you signed in and to remember your booking during checkout. Optional analytics cookies, which help us understand how the site is used, are set only if you accept them.
Pages may include embedded maps and videos from other websites. These behave as if you visited that site and may collect data about you under their own privacy policies.
6. How long we keep it
We keep booking records for seven years to meet tax and accounting rules. Passport and medical details are deleted 90 days after you return. If you create an account, you can delete it at any time.
7. Your rights
You can ask us for a copy of the personal information we hold about you, ask us to correct it, or ask us to delete it, unless we must keep it for legal reasons. We reply to every request within 30 days.
8. Contact us
For any privacy question or request, email hello@travel26.com or write to Travel26, 26 Harbour Street, Sydney NSW 2000. See also our booking terms and conditions.