These terms apply to every tour you book with Travel26, online or by phone. Please read them before you pay your deposit: by confirming a booking you accept them on behalf of everyone in your group.
1. Making a booking
Your booking is confirmed once we receive your deposit and email you a confirmation with your booking reference (for example T26-BAL-48213). Until then, prices and places are not guaranteed.
The person who makes the booking is the lead traveler. They must be 18 or over and are responsible for payments and for passing our messages on to the rest of the group.
2. Prices and payment
- A 20% deposit secures most tours. Trips with limited permits or special accommodation, such as the Inca Trail or Maldives villas, need a 30% deposit.
- The balance is due 60 days before departure. If you book within 60 days of travel, the full price is payable at booking.
- We email a reminder 14 days before each payment. You can pay your balance from My Bookings or by bank transfer.
- Card payments are handled by our payment provider. We never see or store your full card number.
If the balance is not paid on time, we may cancel the booking and apply the cancellation fees below.
3. Changes by you
You can move to another departure of the same tour free of charge up to 30 days before travel, subject to availability. Within 30 days, a change counts as a cancellation and a new booking. Name changes are free when the airline or supplier allows them.
4. Cancellation by you
Tell us in writing (email is fine). The fee depends on how many days before departure we receive your notice:
| Notice before departure | Cancellation fee |
|---|---|
| 60 days or more | Your deposit |
| 30 to 59 days | 50% of the tour price |
| 29 days or less | 100% of the tour price |
5. Changes or cancellation by us
We may change a tour when weather, safety or local conditions require it, and we always try to offer something of equal value. If we cancel because of minimum numbers, safety concerns or events beyond our control, you choose between:
- a full refund of everything you paid us, or
- a move to another departure with a 10% loyalty credit.
We aim to give at least 45 days’ notice of a cancellation.
6. Refunds
Refunds are processed within 5 business days of approval and returned to your original payment method. Depending on your bank, they can take a further 5 to 10 days to appear.
7. Travel insurance
Comprehensive travel insurance is a condition of joining any tour. Your policy should cover medical emergencies, evacuation and cancellation. Please send us your policy details before departure.
8. Passports, visas and health
You are responsible for a passport valid for at least six months after your return, any visas, and the vaccinations required for your destination. We are happy to point you to official advice, but we cannot be responsible if you are refused boarding or entry.
9. On tour
Our guides may change the day’s plan for safety reasons. We ask every traveler to respect local laws, customs and fellow travelers; anyone whose behaviour puts others at risk may be asked to leave the tour without a refund.
10. Complaints
If something is not right during your trip, tell your guide straight away so we can fix it. If it is still not resolved, write to us within 30 days of your return and we will reply within 14 days.
Questions about these terms?
Our team is available Monday to Saturday, 8:00 to 18:00, on +1 800 226 2026 or hello@travel26.com.