Everything you need to know before, during and after your trip, in one place.
Our travel specialists are available Mon – Sat, 8:00 – 18:00.
Deposits, payment plans, confirmations and pricing.
Choose your tour and departure date, then click Book Now and complete the short booking form. Prefer a human? Call us on +1 800 226 2026 or email hello@travel26.com and a specialist will reserve your place and send everything to sign online.
A 20% deposit secures your booking on most tours. Some trips with limited permits or special accommodation, such as the Inca Trail or Maldives villas, require a 30% deposit because we pay suppliers in advance.
The remaining balance is due 60 days before departure. If you book within 60 days of travel, the full amount is payable at the time of booking. We email a reminder 14 days before each payment is due.
We accept Visa, Mastercard, American Express, PayPal, Apple Pay and bank transfer. Card payments are processed securely and we never store your full card details. There is no surcharge for debit cards or bank transfer.
Yes. After your deposit you can spread the balance across monthly instalments at no extra cost, as long as the final payment reaches us 60 days before departure. Just ask your planner to set up a schedule.
Group sizes, fitness levels, customising and what's included.
Our small-group tours average 10 travelers and never exceed 16. Safari and trekking departures are capped at 8 to 14 so everyone gets a window seat and individual attention from the guide.
Absolutely. Any tour can be run as a private departure on dates that suit you, and our planners can add extra nights, swap hotels or combine destinations. Tell us what you have in mind and we’ll send a tailored quote within 24 hours.
Each tour page lists exact inclusions, but prices typically cover accommodation, the services of a certified guide, all ground transport, entrance fees and the meals shown in the itinerary. International flights, travel insurance and personal expenses are not included unless stated.
Every tour has an activity rating from 1 (easy) to 5 (challenging). Most cultural tours involve 2 to 4 hours of walking a day, while treks such as the Inca Trail need good stamina for 6 to 8 hours on uneven ground. If you’re unsure, our guides are happy to advise.
Very much so. Around a third of our guests travel solo. We can pair you with a same-gender roommate to avoid the single supplement, or book a private room if you prefer your own space.
Yes. Let us know about vegetarian, vegan, gluten-free, halal or allergy requirements when you book and we’ll brief restaurants and hotels in advance. Our guides carry translated allergy cards on request.
Passports, visas, vaccinations and travel paperwork.
Visa rules depend on your nationality and destination. After booking we send a personalised checklist showing which visas you need, how to apply and the latest processing times. Always check official government sources before you travel.
For most destinations we can review your application, book embassy appointments and submit e-visas on your behalf for a small service fee. The final decision always rests with the relevant immigration authority.
Most countries require at least six months’ validity beyond your return date and two blank pages. Some, including several African nations, need three or more blank pages, so check your passport as soon as you book.
Some destinations require proof of yellow fever vaccination and others recommend vaccines such as hepatitis A or typhoid. Visit your doctor or a travel clinic at least eight weeks before departure for personalised advice.
Your final documents, including vouchers, transfer details, emergency contacts and a day-by-day itinerary, are sent by email and in our app around three weeks before departure, once your balance is paid.
Changes, cancellation fees, insurance and refunds.
If you cancel more than 60 days before departure, you lose only your deposit. Between 59 and 30 days the fee is 50% of the tour price, and within 29 days it is 100%. Flights and some special arrangements may have their own supplier rules.
Yes. You can move to a different departure of the same tour free of charge up to 30 days before travel, subject to availability. After that, changes are treated as a cancellation and rebooking.
If we have to cancel because of minimum numbers, safety concerns or events beyond our control, you choose between a full refund or transferring to another departure with a 10% loyalty credit. We always aim to give at least 45 days’ notice.
Refunds are processed within 5 business days of approval and returned to your original payment method. Depending on your bank, it can take a further 5 to 10 days to appear on your statement.
Yes, comprehensive travel insurance is a condition of joining any tour. Your policy should cover medical emergencies, evacuation and cancellation. We can recommend trusted insurers and arrange cover for you if you wish.
Can’t find the answer you’re looking for? Send us a message and a travel specialist will reply within one business day.
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